Refund policy

Our Returns & Refund Policy

 

We hope your new pieces make your home feel just a little more special. But if something isn't quite right, we'll do our best to make it right for you.

Returns

 

You're welcome to return items within 30 days of delivery.

To be eligible, your item should be unused, in its original condition, and carefully packaged.

Please note, we can't accept returns on:

- Sale or clearance items

- Gift cards

- Custom or made-to-order pieces

Refunds

- As soon as your return arrives back with us, we'll check it over and confirm by email.

- Once approved, your refund will go back to your original payment method within 5–10 business days (your bank or card provider may take a little longer).

- Shipping fees from your original order are non-refundable, unless we made a mistake or the item arrived damaged.

Exchanges

 

- We're happy to replace items that arrive damaged or faulty.

- If you'd prefer a different product, simply return your original order for a refund and place a fresh order.

Return Shipping

 

- Customers cover return postage, but if we've sent you the wrong item or it arrived damaged, we'll take care of the costs.

How to Start a Return

Simply send us a message at izzieturner@dizzign.uk with your order number and a note about what's going on. We'll guide you through the steps and make it as smooth as possible.

We're a small business and every order means the world to us. Thank you for choosing us to be part of your home.